Refund and Returns Policy
Effective Date: December 5, 2024
At Ratifree, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the process for returning products and obtaining a refund.
1. Eligibility for Returns
You may return most items within 30 days of receiving your order for a full refund, provided that the items are in new, unused condition and in their original packaging. The following items are not eligible for returns:
- Opened or used items: Products that have been used, opened, or damaged cannot be returned unless defective.
- Customized or personalized items: Products that have been customized or personalized cannot be returned unless there is a manufacturing defect.
- Gift cards: Gift cards are non-returnable and non-refundable.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] to request a return authorization. Include your order number, the reason for the return, and the item(s) you wish to return.
- Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
- Prepare the Item: Package the item securely in its original packaging. Ensure that the product is in new, unused condition with all accessories and documentation included.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Full Refund: If the product is returned in new, unused condition, you will receive a full refund for the purchase price.
- Partial Refund: If the product is returned with signs of use or damage, we may issue a partial refund based on the condition of the item.
- Shipping Fees: Shipping fees are non-refundable unless the item is defective or we made an error in processing your order. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected]. Provide a description of the issue and photos of the damaged item and packaging. We will arrange for a replacement or issue a full refund, including return shipping costs.
5. Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, you will need to return the original item and place a new order. If the new item is in stock, we will process your new order promptly.
6. Non-Returnable Items
Certain items cannot be returned for safety, hygiene, or health reasons, including:
- Perishable goods such as food and beverages
- Intimate items like undergarments or socks
- Gift cards
- Customized or personalized items
7. Refunds for Gift Purchases
If you are returning a gift, the refund will be issued to the original purchaser’s payment method. If you prefer, we can provide store credit for the gift amount, which can be used for future purchases.
8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or credit card company, as it may take some time for the refund to be processed. If you’ve done this and still have not received your refund, please contact us at [email protected].
9. Contact Us
If you have any questions or concerns about returns or refunds, please don’t hesitate to contact us:
Ratifree
Address: 789 Technology Lane, Brooklyn, New York
Phone Number: (718) 555-9832
Email: [email protected]
Website: www.ratifree.net